F18 Privacy Policy – Your Data Protection
F18 takes the privacy of every user seriously. This policy clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Information We Collect
When you register and use the f18 platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information: During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and grant you access to your f18 account.
Payment Information: For the purpose of processing deposits and withdrawals in Malaysian Ringgit (RM), we may retain payment-related information such as the bank account holder's name and a partially encrypted account number. We do not store full card details.
Device and Browser Information: We automatically collect technical data including device type, operating system, browser type, IP address, and language settings. This data is used to troubleshoot technical issues and improve the mobile user experience on the platform.
Usage Data: We also record usage patterns such as pages visited, time spent, games played, and interactions with platform features. This helps us understand user needs and deliver a more relevant experience.
How We Use Your Information
F18 uses collected information solely for legitimate and transparent purposes. We will not use your data for any other purpose without prior notice. The primary purposes for which information is used are as follows:
- Verifying user identity during registration and login to keep your account secure.
- Processing deposit and withdrawal transactions in MYR securely and accurately.
- Providing effective customer support when you reach out to our team.
- Sending account-related information such as transaction confirmations, security alerts, and service updates.
- Detecting and preventing fraud, money laundering, and activities that violate our terms of use.
- Improving platform quality based on analysis of overall usage patterns.
- Complying with applicable legal and regulatory requirements in Malaysia.
Cookies and Tracking
The f18 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting data on how users interact with the platform to help us identify areas for improvement.
- Preference Cookies: Saving user preferences such as language and display settings so your experience is more comfortable on future visits.
You can manage cookie settings through your browser, but disabling essential cookies may affect the functionality of the f18 platform.
Data Storage and Security
F18 applies the highest industry security standards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data is stored on servers protected with encryption and strict access controls.
The security measures we have in place include:
- Data encrypted in transit using SSL/TLS protocols.
- Passwords are encrypted using a secure hashing algorithm.
- Continuous monitoring for suspicious activity on user accounts.
- Internal access controls — only authorised staff may access user data.
- Regular security audits to identify and address system vulnerabilities.
Your personal information is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law.
Sharing Information with Third Parties
F18 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, under limited circumstances, we may share information with certain parties:
- Payment Service Providers: To process MYR transactions securely, we share the necessary information with approved payment processors. These providers are bound by strict confidentiality agreements.
- Regulatory Authorities: Where required by law or a valid court order, we may need to disclose certain information to the relevant authorities in Malaysia.
- Technical Service Providers: Third parties who assist us in operating the platform (such as cloud services) may only access data necessary for their technical functions and are bound by strict privacy policies.
In all of the above cases, we ensure that third parties uphold data protection standards equivalent to our own commitment to user privacy.
User Rights and How to Contact Us
You have the right to request a copy of the personal information we hold about you at any time. Contact the f18 support team to process this request.
If the information we hold is inaccurate or outdated, you can request a correction through your account settings page or by contacting our support team directly.
You may request account closure and deletion of your personal data. Please note that certain data may be required to be retained in accordance with legal obligations.
F18 reserves the right to amend this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Users will be notified of any material changes via a notice on the platform or to their registered email address. Continued use of the platform after the effective date of such changes constitutes acceptance of the updated policy.
For any questions, requests, or complaints regarding your data privacy on the f18 platform, please reach out to our support team via email: [email protected]. We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.
Your Privacy, Our Priority
If you have further questions about how f18 protects your data, or would like to learn more about our platform, our FAQ page is here to help.
FAQ Register Now